We’ve been getting “DevOps vs ITIL” wrong

At DevOps conferences, I’ve observed a some very negative sentiment about ITIL and ITSM. In particular, the Change Advisory Board is frequently cited as a symbol of ITSM’s anachronistic bureaucracy. They have a point. Enterprise IT support organisations are seen as slow, siloed structures built around an outdated three-tier application model.

At DevOps conferences, I’ve observed a some very negative sentiment about ITIL and ITSM. In particular, the Change Advisory Board is frequently cited as a symbol of ITSM’s anachronistic bureaucracy. They have a point. Enterprise IT support organisations are seen as slow, siloed structures built around an outdated three-tier application model.

At DevOps conferences, I’ve observed a some very negative sentiment about ITIL and ITSM. In particular, the Change Advisory Board is frequently cited as a symbol of ITSM’s anachronistic bureaucracy. They have a point. Enterprise IT support organisations are seen as slow, siloed structures built around an outdated three-tier application model.