The Capability® Module focus on the technical and hands-on approach. ITIL Capability Modules are more process oriented and provide a deep understanding of the ITIL processes and functions, how they are applied and how they act together.

The Capability Modules focused on role-based clusters in a modular set, each with a qualification. Each cluster contains groupings of processes and roles from within IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.

In general, the modules in Capability are most useful to those who take part, or want to take part, in the day-to-day practical activities described within each of the processes.

ITIL Capability Modules's Information

  • ITIL Service, Offering and Agreement (SOA)
  • ITIL Planning, Protection and Optimization (PPO)
  • ITIL Release, Control and Validation (RCV)
  • ITIL Operational, Support and Analysis (OSA)

Candidates can expect to gain knowledge and competencies in the following areas upon successful completion of the education and examination related to this certification:

These qualifications will be of interest to individuals:

  • who have, or are seeking a role that is focused in a particular area of ITIL® practice, that has fairly well defined boundaries of responsibility
  • who have an interest in, or require specialized, detailed process level knowledge
  • who wish to gain qualifications that offer intense, specialized knowledge in one or more process areas of ITIL® Best Practices
  • who are looking to achieve a superior and well balanced knowledge of all ITIL® Best Practice areas through ITIL® Expert Level qualification, for
  • which these modules and their accompanying credits are required

The following entry criteria must be met by candidates who intend to take any Intermediate qualifications, including any of the Capability modules:

Candidates must hold the ITIL® Foundation qualification or Bridge qualification equivalent, and
Candidates must attend an Accredited Training Course or Accredited equivalent

All examinations include 8 scenario based, gradient multiple choice questions, with four answer options which are graded according to their accuracy.

Each question is supported by a detailed scenario, which describes a specific Service Management or business related situation or problem. Based on the ITIL® core guidance covered by the module and the specific detail within the scenario, candidates should attempt to select the most accurate response from the four presented, that best solves the problem posed.

Candidates who correctly identify the optimum response to the question will be awarded top marks (5); those who select either of the partially correct options will receive fewer marks (3 or 1) based on the degree of accuracy of the option, and those who select the incorrect or distracter option, which contains little or no accurate detail to solve the problem, will receive no marks (0).

The pass mark for this examination is 70% (28/40) and the exam duration is 90 minutes

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Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

Why service Strategy is important ?

By completing this course ,Individual will earn 3 ITIL Credits

What is the importance of ITIL Practitioner Certification?

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. This provides a cohesive set of best practices, drawn from the public and private sectors internationally. ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. ITIL Practitioner is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM).

Who is the Exam body for ITIL Practitioner ?


How individual is benefited from ITIL Practitioner ?

ITIL® Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization’s requirements. ITIL Practitioner is complementary to and fits in with the current ITIL qualification scheme. ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.