ITIL RELEASE, CONTROL AND VALIDATION (RCV) MODULE

This course prepares you for the exam leading to the ITIL Intermediate Certificate: Release, Control & Validation. In addition, this certification contributes 4 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.

This official ITIL capability certification course enables you to master the key ITIL processes needed to properly plan for service transitions; assess changes; build, test and deploy releases; validate changes before they go into production; evaluate the changes once they are in operation to ensure that the benefits have been realized while minimizing adverse effects; and transfer the right level of knowledge to the right people, through effective and efficient Configuration and Knowledge Management systems.

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ITIL Intermediate RCV

  • Change Management
  • Service Validation & Testing
  • Release & Deployment Management
  • Service Asset & Configuration Management
  • Request Fulfillment
  • Change Evaluation
  • Knowledge Management
  • Service Management as a practice and how it creates business value
  • In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
    • Change Management: Enables successful service transition
    • Service Validation & Testing: Ensures the integrity and quality of the transition
    • Release & Deployment Management: Ensures the proper building, testing and deploying of a release
    • Service Asset & Configuration Management: Monitors the state of the transition
    • Request Fulfillment: Ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation
    • Evaluation: Reviews whether the performance and value of a service is acceptable
    • Knowledge Management: Enhances ongoing management decision support and service delivery capability
  • Technology and implementation considerations for these processes

Change Managers, Release and Deployment Managers, Configuration Managers, Network Managers, Infrastructure Managers, IT Managers and Directors, and any IT professional involved with the processes described above

ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider

Type: Online or Paper based Exam having Eight (8) multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of a dictionary.

Pass Score: 70% (28 0f 40)

Why to choose Global Training Hub?

Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

How does Global Training Hub assure that the material and the training delivered are effective?

Global Training Hub follows a Global Learning Framework which has been proven to deliver results and has been perfected by their experience in training about a million learners.

Who is the governing body of ITIL Intermediate Exams ?

Since July 2013, ITIL® has been owned by AXELOS Ltd, which has licensed different organizations for administering the training program, managing updates to the framework. APMG International, EXIN and POPLECERT are among those organizations. We are partner with EXIN and PEOPLECERT, and are authorized to provide ITIL training and certification examination.

Which Certification are available under ITIL Qualification Scheme ?

ITIL Foundation , ITIL Practitioner , ITIL Intermediate Level with Lifecyle Track & Capability Track & ITIL MALC (Expert).

Why do I need ITIL Qualification ?

ITIL qualification adds weightage to your CV and get to the top of the CV pile. Many organizations, mention ITIL® as a prerequisite for various openings. The organizations that implement ITIL encourage their employees to attend ITIL® training and being certified. Having more ITIL certified employees, helps the organizations to get good tenders or get outsourced projects.

Where can I take the ITIL Intermediate Exams?

We can provide training and conduct your ITIL Intermediate level certification exam at our own premises.

What happens if I fail in ITIL Intermediate exam ?

We maintain a track record of 100 % passing rate in ITIL Intermediate exam. In case, if individual fails in the first attempt SkillMetrix sponsor the 2nd attempt (Validity of Passing Warranty is 90 days from the last day of the training). To avoid such situation, it’s always advisable to be get trained firstly from a recognized ATO and then appear for the examination, for increased chances of getting success.

How long are the ITIL intermediate certificates valid for ?

ITIL certificated are not restricted to a time period and will not expire, subject to Axelos policies.

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Available Courses

All quoted prices are GST Exclusive for consumers who pay no GST or can recover GST. The current rate of GST is 10% for consumers that are required to pay GST. * * All listed course bookings are subject to availability; The website is updated regularly due to the dynamic nature of our industry. Course availability can only be confirmed when you have received a course confirmation email containing your joining instructions and once payment has been authorised and collected. To check the availability of courses in real time, please call 1300 19 19 75.

Global Training Hub® is the registered trade mark under partnership with global training organisations.

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