ITIL® Practitioner level has been developed to help organizations and individuals increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.
ITIL Practitioners focus on the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives.
They draw on a comprehensive toolkit that guides them when:
- Driving organizational change
- Improving communication
- Measuring and reporting on success