ITIL Service Design best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision. In this course, you learn how to plan, implement and optimize the Service Design processes and gain the skills required to take the ITIL Intermediate Qualification: Service Design Certification Exam.
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ITIL Intermediate Service Design
- Introduction and Overview
- Key Service Design Principles
- Five aspects of Service Design
- Four Ps of Design
- Primary Activities of Service Design
- Analyzing business requirements
- Achieving balance between design and existing strategies
- Service Design Processes
- Service Catalog Management (SCM)
- Service Level Management (SLM)
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Service Design and Technology
- Technology-related activities
- Organizing Service Design
- Implementation Challenges and Risks
- Establishing and justifying the constraints for different IT services
- Developing and presenting a high-level security policy
- Preparing and justifying a continuity approach for a set of services
- Creating a financial justification for the purchase and deployment of Service Design tools
- Producing a draft Service Level Agreement (SLA)
- Completing Business Impact Analysis and Risk Management Prepare for and take the ITIL Intermediate Qualification:
- Service Design Certification Exam
- Define the goal, objectives and scope of Service Design
- Outline key activities for Service Design processes in the context of the Service Lifecycle
- Enhance the quality of IT service provision within an organization
- Measure Service Design processes using critical success factors and key performance indicators
- Individuals who require a deeper understanding of the ITIL Service Strategy stage of the ITIL Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
- IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
- Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider
Type: Online or Paper based Exam having Eight (8) multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of a dictionary.
Pass Score: 70% (28 0f 40)
Why to choose Global Training Hub?
Best Price in the Industry
You won’t find better value in the marketplace. If you do find a lower price, we will beat it.
Best Price in the Industry
You won’t find better value in the marketplace. If you do find a lower price, we will beat it.
Best Price in the Industry
You won’t find better value in the marketplace. If you do find a lower price, we will beat it.
How does Global Training Hub assure that the material and the training delivered are effective?
Global Training Hub follows a Global Learning Framework which has been proven to deliver results and has been perfected by their experience in training about a million learners.
Who is the governing body of ITIL Intermediate Exams ?
Since July 2013, ITIL® has been owned by AXELOS Ltd, which has licensed different organizations for administering the training program, managing updates to the framework. APMG International, EXIN and POPLECERT are among those organizations. We are partner with EXIN and PEOPLECERT, and are authorized to provide ITIL training and certification examination.
Which Certification are available under ITIL Qualification Scheme ?
ITIL Foundation , ITIL Practitioner , ITIL Intermediate Level with Lifecycle Track & Capability Track & ITIL MALC (Expert).
Why do I need ITIL Qualification ?
ITIL qualification adds weightage to your CV and get to the top of the CV pile. Many organizations, mention ITIL® as a prerequisite for various openings. The organizations that implement ITIL encourage their employees to attend ITIL® training and being certified. Having more ITIL certified employees, helps the organizations to get good tenders or get outsourced projects.
Will I get the Digital Copy of Hard Copy of the Certificate?
Candidates get only Digital Copy of Certificate from EXIN/PeopleCert for FREE
When can I expect my Certificate after I finish my Examination with Global Training Hub?
Within next 48 Hours from the Day you finished your Examination
What happens if I fail in ITIL Intermediate exam ?
We maintain a track record of 100 % passing rate in ITIL Intermediate exam. In case, if individual fails in the first attempt SkillMetrix sponsor the 2nd attempt (Validity of Passing Warranty is 90 days from the last day of the training). To avoid such situation, it’s always advisable to be get trained firstly from a recognized ATO and then appear for the examination, for increased chances of getting success.
