This course prepares you for the exam leading to the ITIL Intermediate Certificate: Operational Support & Analysis. In addition, this certification contributes 4 credits towards the “ITIL Expert” certification.
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ITIL Intermediate OSA
- Incident Management
- Problem Management
- Request Fulfillment
- Event Management
- Access Management
After the completion of the Digital Marketing Training at Edureka, you will be able to:
- How OSA processes and functions bring value to the business in supporting the service lifecycle
- In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
- Incident Management: Focuses on restoring services back to normal operations as soon as possible, according to agreed service levels
- Problem Management: Focuses on the prevention of Problems and the elimination of recurring Incidents
- Request Fulfillment: Manages the fulfillment of requests for services, with a goal of providing quick and effective access to standard services which business staff can use to improve their productivity
- Event Management: Focuses on any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service
- Access Management: Grants authorized users the right to use a service, while preventing access to non-authorized users
- In-depth review of these critical related functions:
- IT Operations Management
- Technical Management
- Application Management
- Service Desk
- The impact operational support and analysis has on operational activities and other processes such as Change, Configuration, Release & Deployment, Capacity, Availability, Knowledge, Financial, and IT Service Continuity Management
- Technology and implementation considerations
- Individuals who have attained the ITIL Foundations Certificate in IT Service Management and who wish to advance to higher level ITIL certifications
- Individuals involved in the OSA processes and functions identified above, and who require a deep understanding of how they may be used to enhance the quality of IT service support within an organization
- IT professionals working within an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program
ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider
Type: Online or Paper based Exam having Eight (8) multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of a dictionary.
Pass Score: 70% (28 0f 40)
Why to choose Global Training Hub?
Best Price in the Industry
You won’t find better value in the marketplace. If you do find a lower price, we will beat it.
Best Price in the Industry
You won’t find better value in the marketplace. If you do find a lower price, we will beat it.
Best Price in the Industry
You won’t find better value in the marketplace. If you do find a lower price, we will beat it.
How does Global Training Hub assure that the material and the training delivered are effective?
Global Training Hub follows a Global Learning Framework which has been proven to deliver results and has been perfected by their experience in training about a million learners.
Who is the governing body of ITIL Intermediate Exams ?
Since July 2013, ITIL® has been owned by AXELOS Ltd, which has licensed different organizations for administering the training program, managing updates to the framework. APMG International, EXIN and POPLECERT are among those organizations. We are partner with EXIN and PEOPLECERT, and are authorized to provide ITIL training and certification examination.
Which Certification are available under ITIL Qualification Scheme ?
ITIL Foundation , ITIL Practitioner , ITIL Intermediate Level with Lifecyle Track & Capability Track & ITIL MALC (Expert).
Why do I need ITIL Qualification ?
ITIL qualification adds weightage to your CV and get to the top of the CV pile. Many organizations, mention ITIL® as a prerequisite for various openings. The organizations that implement ITIL encourage their employees to attend ITIL® training and being certified. Having more ITIL certified employees, helps the organizations to get good tenders or get outsourced projects.
Where can I take the ITIL Intermediate Exams?
We can provide training and conduct your ITIL Intermediate level certification exam at our own premises.
What happens if I fail in ITIL Intermediate exam ?
We maintain a track record of 100 % passing rate in ITIL Intermediate exam. In case, if individual fails in the first attempt SkillMetrix sponsor the 2nd attempt (Validity of Passing Warranty is 90 days from the last day of the training). To avoid such situation, it’s always advisable to be get trained firstly from a recognized ATO and then appear for the examination, for increased chances of getting success.
How long are the ITIL intermediate certificates valid for ?
ITIL certificated are not restricted to a time period and will not expire, subject to Axelos policies.
How about Credits earn after successful Exam ?
After completion of ITIL Intermediate Exam –
Lifecycle Module gives 3 Credits per module (5 module X 3 Credits = Total 15 Credits)
Capability Module gives 4 Credits per module (4 module X 3 Credits = Total 12 Credits)
ITIL Practioner Module gives – 3 Credits
MALC gives 5 Credits
